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Terms & Conditions

Our standard terms and conditions are;

  1. All damage must be physically inspected and tested by us in person to provide a quote.
  2. Standard quote inspections are free if you go ahead with a repair, otherwise after we have tested and inspected the damage, a $120 fee is chargeable to cover our time and use of specialised test equipment (eg ultrasound).
  3. Bike frames couriered to Carbon Bike Doctor, or delivered and picked-up in person, are at your own cost and risk.  (No frame has been damaged by a properly boxed frame sent by courier to Carbon Bike Doctor yet, though accidents do happen.)
  4. Carbon Bike Doctor reserves the right to refuse to repair an item if on closer assessment, it shows the item is too badly damaged or a good repair method does not exist.
  5. Warranty of 2 years is provided on the workmanship and the materials for any carbon repair.  In the case of paint finishes the warranty period is 1 year.  Carbon Bike Doctor uses only top grade/quality materials and works to a high standard.  All warranties are limited and confined to the immediate area of repair only.
  6. The warranty is available only to the owner of the bike at the time of repair.  It is not transferable.
  7. Carbon Bike Doctor’s warranty on repairs is void if the bike is used on an indoor trainer that holds the rear dropouts rigid.
  8. Pick-up and inspection at Carbon Bike Doctor is by prior arrangement only.
  9. High quality carbon repairs require a clean bare frame (ie stripped of parts) so access is unimpaired and so that the bike parts are not contaminated with paint overspray and polishing compounds.  (Note: Oil and grease adversely impacts adhesion and quality of painting.)
  10. While all care will be taken, Carbon Bike Doctor will not be responsible for loss or damage of small/detachable parts left on the bike frame when couriered or delivered to Carbon Bike Doctor.
  11. Carbon Bike Doctor aims to keep the paint repair area as small as possible to minimise the impact on the frame’s originality.  Matching and replicating the finish/graphics on these high -end products can be painstakingly difficult, or impossible in some cases.  Carbon Bike Doctor aims for a repair area to be unnoticeable and this is most often the case, but sometimes there will be a small imperfection.
  12. Repair of handlebars, badly damaged forks and wheel with damage to the braking surface, are not normally undertaken, as replacement is more economical.