Our standard terms and conditions are;
- All damage must be physically inspected and tested by us in person to provide a quote.
- Standard quote inspections are free if you go ahead with a repair, otherwise after we have tested and inspected the damage, a $120 fee is chargeable to cover our time and use of specialised test equipment (eg ultrasound).
- Bike frames couriered to Carbon Bike Doctor, or delivered and picked-up in person, are at your own cost and risk. (No frame has been damaged by a properly boxed frame sent by courier to Carbon Bike Doctor yet, though accidents do happen.)
- Carbon Bike Doctor reserves the right to refuse to repair an item if on closer assessment, it shows the item is too badly damaged or a good repair method does not exist.
- Warranty of 2 years is provided on the workmanship and the materials for any carbon repair. In the case of paint finishes the warranty period is 1 year. Carbon Bike Doctor uses only top grade/quality materials and works to a high standard. All warranties are limited and confined to the immediate area of repair only.
- The warranty is available only to the owner of the bike at the time of repair. It is not transferable.
- Carbon Bike Doctor’s warranty on repairs is void if the bike is used on an indoor trainer that holds the rear dropouts rigid.
- Pick-up and inspection at Carbon Bike Doctor is by prior arrangement only.
- High quality carbon repairs require a clean bare frame (ie stripped of parts) so access is unimpaired and so that the bike parts are not contaminated with paint overspray and polishing compounds. (Note: Oil and grease adversely impacts adhesion and quality of painting.)
- While all care will be taken, Carbon Bike Doctor will not be responsible for loss or damage of small/detachable parts left on the bike frame when couriered or delivered to Carbon Bike Doctor.
- Carbon Bike Doctor aims to keep the paint repair area as small as possible to minimise the impact on the frame’s originality. Matching and replicating the finish/graphics on these high -end products can be painstakingly difficult, or impossible in some cases. Carbon Bike Doctor aims for a repair area to be unnoticeable and this is most often the case, but sometimes there will be a small imperfection.
- Repair of handlebars, badly damaged forks and wheel with damage to the braking surface, are not normally undertaken, as replacement is more economical.